Lead Logistics Customer Experience and Operations Senior Specialist
On-siteChennai, Tamil Nadu, India
Job Summary
Execute day-to-day supply chain operations across 3PL, 4PL, and Destination Container Management processes to drive customer experience. Manage end-to-end activities including shipment tracking, milestone updates, exception handling, and KPI support while ensuring accurate, timely delivery. Handle customer, vendor, and internal stakeholder queries via email, maintain high-quality communication standards, and prepare Root Cause Analysis for process deviations. Track operational metrics such as timeliness, accuracy, and SLA adherence, and assist in automation and AI initiatives by validating outputs and providing process feedback. Maintain SOPs, trackers, and documentation to ensure compliance and business continuity while participating in team training and cross-skilling activities.
Required Qualifications
- Graduate with 5–8 years of relevant experience in SCM, logistics, freight forwarding or shared services operations
- Working knowledge of 3PL / 4PL supply chain operations, shipment lifecycle, milestone tracking and reporting
- Strong written communication skills with experience in customer / stakeholder email handling
- Good MS Excel skills
- Strong attention to detail, ownership mindset, time management and ability to work under pressure
Desired Qualifications
- Basic understanding of DCM / destination management activities
- exposure to Power BI, Power Automate, AI tools or reporting automation
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