Lead Intervention Specialist- Day Shift
On-site · Tampa, Florida, United States
Job Summary
Lead Intervention Specialist position leading crisis counseling and information/referral services across telephone, chat, and in-person contacts. Responsibilities include crisis intervention, safety planning, lethality assessment, victim advocacy, shift leadership, peer mentorship, QA participation, and on-duty oversight in the absence of supervisors. Requires high-level crisis care, team coordination, data documentation, confidentiality (HIPAA), and commitment to culturally competent service delivery. Requires strong communication, de-escalation, motivational interviewing, and ability to train/mentor Intervention Specialists; includes duties such as incident reporting, onboarding new staff, and meeting performance metrics across QA and referral quality. Work hours on day shift with open coverage including evenings, weekends, and holidays; travel minimal; office-based in Tampa, FL.
Required Qualifications
- An associate degree in a human service-related field, OR one year of counseling or crisis intervention experience in lieu of degree.
- Demonstrated experience as an Intervention Specialist or equivalent crisis contact center role is required; this position is designed for practitioners with proven competency in the full scope of IS responsibilities across crisis lines.
- Proven peer leadership ability and/or willingness to serve as a mentor and role model for team members is required.
- Proficiency in Windows-based computer systems; skill in word processing and database programs; ability to type at 50 WPM minimum.
- Proficiency in oral and written communication skills is required.
- Excellent organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment are required.
- Demonstrated comfort and/or experience working with individuals from diverse cultural, socioeconomic, and mental health backgrounds, with the flexibility to adapt service approaches accordingly.
- Complete required initial and ongoing training as needed, including Crisis Center Core Training and FCASV Advocacy Core Training within the first sixty days of employment. Complete Introduction to Trauma-Informed Care and Psychological First Aid within twelve months of hire. Complete Applied Suicide Intervention Skills Training (ASIST) within the first twelve months of employment. Staff employed beyond one year may be required to obtain national certification through an applicable accrediting body (e.g., Inform USA or AAS).
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