Lead In-Room Dining Order Taker
On-siteHighland, California, United States
Highland, California, United StatesOn-siteFull TimeSenior LevelHigh School Or EquivalentHOSPITALITYLarge
Full TimeSenior LevelHigh School Or EquivalentLargeHOSPITALITY
Job Summary
Oversee all aspects of the In-Room Dining guest experience, including coordinating orders, deliveries, amenities, and special event needs with the culinary team. Provide direction, training, and support to a team of attendants while monitoring venue cleanliness and confirming side work duties. Audit cash register transactions for proper documentation and complete shift reports and resets. Deliver food and beverage orders, reset tables, and facilitate VIP activities to ensure consistent best-in-class service aligned with Yaamava' Resort & Casino Brand Standards. Escalate guest or team concerns to leadership as needed.
Required Qualifications
- High School Diploma or GED
- Minimum two (2) years of food and beverage experience
- Minimum two (2) years of customer service experience
- Previous leadership experience
- Demonstrated ability to read, write, speak, and understand English effectively
- Experience with Point of Sale (POS) systems, including InfoGenesis, Kitchen Display Systems (KDS), or similar platforms
- Ability to operate Microsoft Word, Excel, and other business-related software applications
- Ability to perform simple mathematical operations (addition, subtraction, multiplication, and division)
- Ability to manage cash transactions accurately and securely
- Ability to effectively prioritize responsibilities and manage competing demands
- Communicates clearly, professionally, and effectively with guests, team members, and leadership
- Demonstrated ability to assess situations quickly, exercise sound judgment, and make accurate decisions in a timely manner
- Delivers friendly, efficient, and responsive service while effectively addressing guest and team member needs and concerns
- Must be able to work well under pressure while maintaining efficient, best-in-class service standards during busy periods
- Must have a warm, inviting, and engaging personality, and feel comfortable in an entertainment-focused environment
- Must obtain and maintain a current Food Handler's card
- Must obtain and maintain a Responsible Beverage Service (RBS) certification
- Must be able to work in a fast-paced, high-demand environment
- Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally
- Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone
- Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone
- Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility
- Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties
- Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours
- Must be able to work evening, weekend and holiday shifts
- Travel to attend meetings, trade shows, and conferences
Desired Qualifications
- Minimum two (2) years of customer service experience preferred
- Previous leadership experience preferred
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