Lead Guest Services Team Member

Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions; complete end-of-shift reports and close out procedures; follow company and local guidelines with regards to the sale of any restricted merchandise items (e.g., alcohol, tobacco); maintain an organized and clean work area; use suggested selling methods to promote and sell products; ensure quality service is delivered to every guest; handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management; determine break schedules and team member placement during shift; assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.; model behaviors that support the company's common purpose; ensure guests and team members are supported at the highest level; ensure all activities are in compliance with rules, regulations, policies, and procedures; complete other duties as assigned.