Lead Guest Services Team Member

Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions while maintaining an organized and clean work area. Complete end-of-shift reports, close out procedures, and follow guidelines for restricted merchandise sales. Use suggested selling methods to promote products, ensure quality service delivery, and handle guest complaints or team member conflicts by communicating issues to management. Determine break schedules and team member placement during the shift, assist with travel center functions such as maintaining the deli, cleaning restrooms, and stocking, and model behaviors that support the company's common purpose. Ensure all activities comply with rules, regulations, and policies.