Lead Guest Services Team Member

Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions, complete end-of-shift reports, and close out procedures. Maintain an organized and clean work area while using suggested selling methods to promote products and ensure quality service is delivered to every guest. Handle guest complaints, resolve team member conflicts, and communicate issues to management. Determine break schedules and team member placement during the shift, and assist with other travel center functions such as maintaining the deli, cleaning showers and restrooms, stocking, and making coffee. Follow company and local guidelines regarding the sale of restricted merchandise items and ensure all activities comply with rules, regulations, and policies.