Lead GTM Enablement & Scale Architect, Field Engineering - Customer Skills
$217,800–$299,400 year
RemoteUnited States or San Francisco, California, United States
Job Summary
Own the global strategy for Customer Skills across Field Engineering, defining frameworks that separate technical specialists from trusted advisors. Build influence approaches grounded in real Databricks deals, teaching discovery, executive engagement, and value framing against actual customer scenarios. Elevate the field from builders to advisors by developing judgment, presence, and the ability to influence CxOs, using AI to generate practice scenarios, role-play prompts, and personalized learning journeys. Design and ship AI-powered practice environments like executive role-plays and coaching agents so field teams prepare before meetings. Partner with leadership to embed these skills into hiring, performance management, and career development, while establishing feedback loops to surface stalls in discovery and conversion. Stay a practitioner by leading 10-15% of customer executive conversations, including EBCs and strategic account reviews, and define KPIs measuring behavior change, engagement quality, and consumption growth.
Required Qualifications
- A technical leader who has built customer-facing skill at scale inside a large, global technical organization
- Experience building customer-facing skill at scale for hundreds or thousands of people
- You have been the SA in the room, or in a role close enough that you have run discovery, handled an executive on the fly, and turned a technical win into consumption
- A strong point of view on what AI changes for technical talent
- Deep understanding of how technical people learn and what actually shifts their behavior
- Builder mentality: defaulting to building tools, AI workflows, and practice systems
- Demonstrated ability to build programs from scratch (0-to-1)
- Experience working with senior leaders as a peer
- Scaling mindset: building solutions that work for a 3,000-person technical field across AMER, EMEA, and APJ
- Exceptional communication and facilitation skills
- Fluency in executive engagement and strategic selling methodologies (Challenger, MEDDPICC, Value Selling, or similar)
Desired Qualifications
- Experience at a high-growth infrastructure or SaaS company through a scaling inflection point
- A technical background with enough platform depth to earn credibility with SAs
- Background across both pre-sales and post-sales
- Hands-on experience with Databricks or other data and AI platforms
- Experience running executive engagement or C-level advisory programs
- Experience using AI to build at scale - automating content creation, building internal tools, or shipping learning experiences
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