Lead Functional Consultant (Service Now)
RemotePoland
Job Summary
Lead design, implementation, and optimization of ServiceNow solutions, including CSM and CMDB modules. Analyze and improve existing processes using ServiceNow best practices while gathering, documenting, and validating functional and technical requirements. Translate these requirements into user stories, use cases, and process flows, then create and deliver training materials for end-users and admins. Provide ongoing support and recommendations to enhance platform adoption, communicate complex technical topics to non-technical stakeholders, and coordinate cross-functional teams to ensure on-time, on-budget delivery. Full-time engagement for 7 months with possible extension, starting ASAP, located in Poland (remote) under a B2B contract.
Required Qualifications
- Proven experience in implementing and optimizing ServiceNow solutions
- Deep understanding of ITIL-based processes
- Excellent facilitation, communication, and presentation skills
- Strong analytical, problem-solving, and process design abilities
- Experience in project management and end-to-end delivery
- Ability to produce high-quality documentation and process maps
- Professional fluency in English
Desired Qualifications
- Telecom or enterprise IT experience
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