Lead Front Desk Specialist (Midtown)
On-siteHouston, Texas, United States
Houston, Texas, United StatesOn-siteFull TimeSenior LevelSmall
Full TimeSenior LevelSmall
Job Summary
Lead patient intake, registration, and documentation by updating visit information, managing check-ins, and scanning documents into the EHR. Handle scheduling and appointment coordination, including verifying insurance, collecting payments, and communicating balance due. Provide on-site support and guidance to the front desk team while serving as the initial point of contact for staff questions. Monitor clinic goals, supply needs, and work queues to support smooth patient flow and operational efficiency. Maintain an organized waiting area and adapt to changing priorities as needed.
Required Qualifications
- High school diploma or GED
- Minimum of 1 year of experience in healthcare, customer service, or administrative setting
- Strong ability to multitask while maintaining accuracy and attention to detail
- Demonstrated competency in communication, problem-solving, and maintaining professionalism under pressure
- Soft skills such as empathy, adaptability, teamwork, and a service-oriented mindset
Desired Qualifications
- Additional coursework or training in healthcare administration, customer service, or office management
- Professional certifications in medical office administration or customer service
- Experience working with patients, clients, or the public in a fast-paced environment
- Proficiency with electronic health records (EHR) systems, scheduling software, and basic office technology and software
- Bilingual proficiency in English and Spanish
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