Lead Front Desk Associate
$34,320–$34,320 year
On-siteIthaca, New York, United States
Job Summary
Welcome and exit members with hellos and goodbyes, anticipate needs, and provide efficient telephone service while resolving concerns. Accept payments, process change, and receipts, then drive revenue by promoting products and special promotions. Maintain club cleanliness for up to 50% of the shift, answer policy questions, and perform opening and closing duties as a key holder. Act as the authoritative figure when managers are unavailable, conduct end-of-day metrics reporting, and coach staff. Requires a flexible rotating schedule, high school diploma, and six months of retail customer service experience.
Required Qualifications
- 18 years old or older
- A High School Diploma Or Equivalent
- Six months face to face customer service experience in a retail environment
- Ability to manage multiple responsibilities
- Solid work ethic with strong decision-making skills
- Self-starter who takes initiative with minimal direction and supervision
- Comfortable working a flexible rotating schedule
- Superior customer service skills
- Strong problem resolution skills
- Ability to talk and hear
- Ability to sit
- Ability to stand
- Ability to use their hands and fingers to handle or feel
- Ability to walk
- Ability to reach with arms and hands
- Ability to climb or balance
- Ability to stoop, kneel, crouch or crawl
- Ability to frequently lift and move up to 50 pounds
- Ability to occasionally lift and move objects up to 75 pounds
- Weekday and/or Weekend Hours based on club needs
- Open or flexible availability
Desired Qualifications
- 1-year Fitness experience
- Hands-on experience in accepting payments from customers and give change and receipts
- Drive revenue by communicating and demonstrating benefits of products and special promotions to customers
- Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way
- Ability to maintain the cleanliness of the club for up to 50% of the shift
- Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment
- Ability to anticipate member's needs, respond promptly and acknowledge all members
- Provide gracious and efficient telephone service
- Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience
- Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes
- Ability to stand in as the authoritative figure when the General Manager & Assistant Manager are not available
- Perform club opening and closing duties (key holder)
- End of day metrics reporting
- Follow up/coaching with staff
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