Lead Food Manager
On-siteSevenoaks, England, United Kingdom
Job Summary
Lead a small team of food managers to oversee the grocery shop floor and ensure high standards of efficiency across the food hall. Execute trading events by collaborating with store leadership to drive success during key periods like Christmas or Easter. Take full accountability for the store in the absence of a manager, role modelling leadership while managing complex people matters including performance issues and employee relations. Maintain compliance with safety processes while fostering an inclusive environment that champions customer and colleague engagement. This role requires interpreting KPIs to transform data into meaningful actions and delivering exceptional customer experiences.
Required Qualifications
- Experience leading large teams in a fast-paced, customer-focused environment
- A track record of delivering exceptional customer experiences across complex operations
- Proven success in delivering and improving KPIs
- Experience managing sensitive and complex people matters, including performance, absence, and formal employee relations cases
- Leadership experience in an operational environment
- Can evidence leading change
Desired Qualifications
- Experience of managing managers, in a fast-paced, customer-facing environment
- An operator who is comfortable managing alone in the absence of more senior management
- Driven to deliver high performance with a focus on efficiency and engagement
- Confident in the use of data and understanding / interpreting KPI's or other performance indicators and transforming these into meaningful actions
- Is a champion of inclusivity putting it at the heart of what they do, uses this passion to build an inclusive team and working environment
- Comfortable in managing complex people matters such as: managing disciplinaries, performance issues or other similar employee relations issues
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