Lead Field Service Technician- Amazon OKC2- Oklahoma City, OK
$50,960–$53,040 year
On-siteOklahoma City, Oklahoma, United States
Oklahoma City, Oklahoma, United StatesOn-siteFull Time$50,960–$53,040 yearSenior LevelLicense Or CertificationLarge
Full TimeSenior LevelLicense Or CertificationLarge
Job Summary
Perform preventative maintenance and resolve breakdowns on fuel cell systems installed in electric lift trucks at customer sites. Execute diagnostics, troubleshooting, and specialized procedures including field retrofits, software upgrades, and hydrogen system maintenance. Manage parts ordering, inventory, and administrative documentation while adhering to strict safety protocols and 5S standards. Provide emergency support, conduct site inspections, and mentor junior technicians on site-specific policies and technical guidance. Ensure 99% weekly truck availability and maintain accurate daily reporting to regional service managers.
Required Qualifications
- Minimum high school diploma or equivalent with technical electrical coursework
- Three (3) or more years of direct experience in mechanical and electrical troubleshooting
- Formal training and education
- Valid driver license
- Clean driving record
- Ability to safely operate a motor vehicle
- Ability to lift 50 pounds on regular basis unassisted
- Knowledge of lift truck operation and applications
- General mechanical aptitude
- Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook
- Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels
- Excellent verbal and written communication skills
- Creativity in solving technical problems
- Ability to work independently
- Uncompromising dedication to quality
- Exceptional time management skills with the ability to handle multiple tasks
- Punctual and reliable
- Willingness to grow and learn
- Accepting of training and coaching
- Positive and cooperative attitude
- Team player who treats others with courtesy and respect at all times
- Customer service skills, representing PLUG in a professional manner at all times
- Honesty and integrity in all facets of work
- Role models safe work habits and consistently adheres to all safety standards in performance of jo duties
- Demonstrates adherence to all Field Service processes and procedures
- Excellent task-oriented follow-through
- Uses time productively and finds opportunities to make helpful contributions
- Practices and exhibits 5S standards
- Communicates effectively to RSR and RSM level, ensuring management chain is kept informed of site level matters as needed
- Willing and able to respond to off-shift needs
- Site Truck Availability: All Lead Technicians are expected to ensure site truck availability at their designated customer sites
- Site Evaluation Score: Site evaluations will be completed on a quarterly basis if not more and must receive a score equaling to average or excellent
- Maintains ownership of performance at assigned customer site(s)
- Accurate inventory maintenance
- Maintaining 5S standards
- Preserves hydrogen system pressure metric of >5,000 psi at all times for their specified sites
- Manages preventative maintenance schedule to ensure hydrogen systems are maintained
- Regularly assigns audits and inspections amongst technicians, ensuring the successful performance of all products and systems
- Ensures daily pad inspections are completed and work orders are entered for identified deficiencies
- Certifies efficiency audits are completed monthly or as required
- Regularly communicates with the customer, representing Plug Power in a professional manner at all times and in all interactions
- Proactively communicating with the Regional Service Manager to elevate concerns to their attention
- Supports regular meetings with the customer POC
- Ensuring that Beginning of Day or End of Day reports are sent daily
- Regularly communicates work priorities, status of downed units and/or H2 system updates, schedules and information from shift to shift with technicians onsite
- Mentor technicians at the site, including training on site specific policies as well as being a dedicated resource for technical guidance and support
- Leads by example and encourages professional and positive communications in all interactions
- Regularly updates Resource Managers and Regional Service Managers
- All necessary onboarding/customer site training is complete (outlined on LMS training site)
- Create work orders, order parts, properly close-out work orders (OJT)
- Effectively utilizes email, text alerts, expense system, service portal, and other required systems (OJT)
- Understands and can demonstrate use of multimeter (OJT)
- Sends accurate daily BOD and EOD reports (OJT)
- Appropriately escalates to tech support and management when needed (OJT)
- Understands and can demonstrate how to clear alarms for H2 pad and dispenser (OJT)
- Demonstrated ability to use tools and follow standard procedures (swage, clamps, crimps, hardware) (OJT)
- Perform H2 pad and dispenser inspections (OJT)
- How to check floating and isolated grounds
- Attend and participate in FS Technical Training Program (example: Romeoville, IL or similar)
- Ability to replace a stack on various GenDrive models (OJT)
- LOTO Hands On (OJT)
- Understands and can demonstrate how to receive / ship batteries and parts (OJT)
- Ability to remove and replace fueling nozzle (OJT)
- Understands and can demonstrate how to hook up and use HPTT (OJT)
- Understands and can demonstrate how to replace wearable components (ie: valves) on H2 systems (OJT)
- Capable to reset H2 gas compressor (OJT)
- Demonstrated ability to lock cascade valves (OJT)
Desired Qualifications
- Knowledge of lift truck operation and applications is highly preferred
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