Lead Field Service Technician- Amazon DCA6- Baltimore, MD

Job Summary

Required Qualifications

• •Minimum high school diploma or equivalent with technical electrical coursework
• •Three (3) or more years of direct experience in mechanical and electrical troubleshooting
• •Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle
• •Must be able to lift 50 pounds on regular basis unassisted
• •General mechanical aptitude
• •Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook
• •Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels
• •Excellent verbal and written communication skills
• •Creativity in solving technical problems
• •Ability to work independently
• •Uncompromising dedication to quality
• •Exceptional time management skills with the ability to handle multiple tasks
• •Punctual and reliable
• •Must provide own standard set of tools
• •All necessary onboarding/customer site training is complete
• •Create work orders, order parts, properly close-out work orders
• •Effectively utilizes email, text alerts, expense system, service portal, and other required systems
• •Understands and can demonstrate use of multimeter
• •Sends accurate daily BOD and EOD reports
• •Appropriately escalates to tech support and management when needed
• •Understands and can demonstrate how to clear alarms for H2 pad and dispenser
• •Demonstrated ability to use tools and follow standard procedures (swage, clamps, crimps, hardware)
• •Perform H2 pad and dispenser inspections
• •Shows a willingness to grow and learn; is accepting of training and coaching
• •Employee consistently demonstrates punctuality and reliability
• •Consistently displays a positive and cooperative attitude
• •Team player who treats others with courtesy and respect at all times
• •Strong communication skills including verbal and written abilities
• •Customer service skills, representing PLUG in a professional manner at all times
• •Honesty and integrity in all facets of work
• •Role models safe work habits and consistently adheres to all safety standards in performance of jo duties
• •Demonstrates adherence to all Field Service processes and procedures
• •Excellent task-oriented follow-through
• •Uses time productively and finds opportunities to make helpful contributions; even during low volume repair periods
• •Practices and exhibits 5S standards
• •Communicates effectively to RSR and RSM level, ensuring management chain is kept informed of site level matters as needed
• •Willing and able to respond to off-shift needs
• •Site Truck Availability: All Lead Technicians are expected to ensure site truck availability at their designated customer sites
• •Site evaluations will be completed on a quarterly basis if not more and must receive a score equaling to average or excellent
• •Maintain ownership of performance at assigned customer site(s)
• •Maintain accurate inventory maintenance
• •Maintain 5S standards
• •Preserves hydrogen system pressure metric of >5,000 psi at all times for their specified sites
• •Manages preventative maintenance schedule to ensure hydrogen systems are maintained
• •Regularly assigns audits and inspections amongst technicians, ensuring the successful performance of all products and systems
• •Ensures daily pad inspections are completed and work orders are entered for identified deficiencies
• •Certifies efficiency audits are completed monthly or as required
• •Regularly communicates with the customer, representing Plug Power in a professional manner at all times and in all interactions
• •Proactively communicating with the Regional Service Manager to elevate concerns to their attention
• •Supports regular meetings with the customer POC
• •Ensuring that Beginning of Day or End of Day reports are sent daily
• •Regularly communicates work priorities, status of downed units and/or H2 system updates, schedules and information from shift to shift with technicians onsite
• •Mentor technicians at the site, including training on site specific policies as well as being a dedicated resource for technical guidance and support
• •Leads by example and encourages professional and positive communications in all interactions
• •Regularly updates Resource Managers and Regional Service Managers
• •Ability to replace a stack on various GenDrive models
• •LOTO Hands On
• •Understands and can demonstrate how to receive / ship batteries and parts
• •Ability to remove and replace fueling nozzle
• •Understands and can demonstrate how to hook up and use HPTT
• •Understands and can demonstrate how to replace wearable components (ie: valves) on H2 systems
• •Capable to reset H2 gas compressor
• •Demonstrated ability to lock cascade valves
• •How to check floating and isolated grounds
• •Attend and participate in FS Technical Training Program (example: Romeoville, IL or similar)

Desired Qualifications

• •Knowledge of lift truck operation and applications is highly preferred
• •Formal training and education may be also considered in lieu of direct experience