Lead - Field Engagement Operations Support
On-siteHyderabad, Telangana, India
Job Summary
Drive commercial excellence by optimizing customer engagement strategies and delivering best-in-class educational programming across Sanofi Brands and Indications. Partner strategically with brand marketing, TLLs, and medical teams to design, execute, and continuously improve field-based programs including speaker events, Product Theaters, National Broadcasts, SEPs, and MEPs. Lead business review presentations and dashboard processes to highlight progress, trends, and risks while guiding brands toward goal attainment through data analysis and strategic recommendations. Manage annual bureau set-ups, contract on-boarding, and Veeva events go-live processes, ensuring full compliance with company policies and regulatory requirements. Serve as a subject matter expert for Commercial/Medical Events systems, utilizing business data analytics to generate actionable insights and maintain metrics/reporting environments leveraging Veeva, Jira4business, and Power BI.
Required Qualifications
- Bachelor's Degree
- 10+ years progressive experience in commercial/sales/marketing operations within pharmaceutical, biotech, or equivalent organization
- Demonstrated experience applying business data analytics to generate actionable insights from complex, multi-source data sets
- Operational Excellence — proven ability to deliver quality results consistently and maintain high standards
- Optimization — demonstrated track record of working smarter, improving processes, and driving efficiencies
- Scalable Delivery — experience growing processes and systems with increasing demand while maintaining quality
- Proven track record of sales force effectiveness support, promotional program design, or commercial operations
- Excellent stakeholder communications with ability to influence without authority at all organizational levels
- Advanced proficiency in Microsoft Office Suite including PowerPoint presentations skills and excel, Salesforce.com/Veeva, and reporting platforms (Power BI, QlikSense)
- Deep understanding of pharmaceutical compliance requirements including Sunshine Act/transparency reporting
- Strong interpersonal skills with demonstrated ability to train, coach, and develop others
Desired Qualifications
- advanced degree
- Direct experience supporting event management or speaker bureau programs in pharmaceutical/biotech organization
- Proficiency with Veeva Events Management, Jira4Business, and Power BI
- Experience with AI-powered analytics tools, automation platforms, or digital innovation initiatives
- Demonstrated project management success including vendor relationships and cross-functional workstreams
- Certification in change management, process improvement methodologies (Lean, Six Sigma), or digital transformation
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