Lead Experience Guide (Lead Front Desk Associate)

Lead the Experience Guide team by serving as a professional ambassador, managing guest service complaints, and acting as the acting manager during supervisor absences. Maintain excellent attendance while training new staff, providing shift coverage, and collaborating with leadership to drive facility improvements and performance goals. Provide ongoing coaching to team members, resolve guest concerns, and develop efficient work schedules to ensure appropriate staffing levels. Report to the Experience Guide Supervisor and General Manager, actively participating in all necessary training sessions and meetings.