Lead Experience Guide (Lead Front Desk Associate)

Lead Experience Guide leads the Experience Guide team and acts as management in the absence of other leadership, ensuring the facility runs smoothly while driving guest service and sales. Responsibilities include coaching and training team members, addressing guest concerns, scheduling, aligning with Leadership on goals, and participating in staff trainings and meetings. The role requires delivering exceptional guest service, resolving guest issues, fostering a positive, high-energy environment, and collaborating with the Leadership team to meet company objectives. Strong emphasis on leadership, attendance, accountability, and maintaining staff performance toward targets.