Lead, Experience
$67,600–$78,520 year
On-site · Vancouver, British Columbia, Canada
Job Summary
Lead, Experience responsible for delivering a superior customer service journey reflecting Canadian Warmth, coaching the team on selling and service behaviours, driving KPIs, and leading clienteling initiatives to foster elevated engagement. You will mentor and develop store staff, maintain an inclusive and diverse working environment, coach on education initiatives, and partner with cross-functional teams to ensure the physical store space supports high-performance customer journeys while achieving sales targets.
Required Qualifications
- 2 to 3 years of leadership experience in a related industry
- Bachelor’s Degree in a related field is preferred
- Experience working with luxury lifestyle brands is an asset
- Previous Flagship or high-volume traffic experience is an asset
- Experience in guest relationship management tools
- Payroll and expense management
- Solid understanding of retail math and metrics; using analytics to drive the business
- Guest experience enthusiast, driving performance through internal KPIs
- Analytical driver with keen attention to detail
- Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday)
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