Lead Event Technician

Provide high-quality support for arena technology hardware, software products, audio-visual equipment, broadcast equipment, and live event technology. Configure, operate, test, and troubleshoot audio-visual, broadcast, graphics, routing, and event-related technical equipment before, during, and after events. Use established scripts, checklists, service procedures, and good judgment to resolve issues promptly and escalate matters when needed. Lead integration testing and provide input during project planning, requirements gathering, setup, and post-event review. Create, monitor, and update service tickets for assigned work; document troubleshooting notes, resolutions, recurring issues, and stakeholder communications. Provide on-the-spot training, technical guidance, and service explanations to faculty, staff, students, clients, guests, vendors, and event partners. Coordinate technology resources, support event schedules, and help resolve resource conflicts when demand exceeds available capacity. Maintain team operations guides, training materials, frequently asked questions, equipment documentation, and shared technical resources. Identify service improvements based on support trends, client feedback, event outcomes, peer input, and operational assessment. Support clean, safe, organized, and professional workspaces, storage areas, control rooms, and shared event environments. Provide technical guidance, event direction, task coordination, and training support to student employees, part-time employees, temporary staff, vendors, or event support personnel as assigned. Respond to last-minute event changes by coordinating technical reconfiguration, equipment routing, graphics, audio, and other live event support needs within the scope of responsibility. Assist with the planning and implementation of AV projects, consultations, service improvements, and technology upgrades as assigned.