Lead, Engineering
On-siteVadodara, Gujarat, India
Job Summary
Lead production analysis and sustainment investigations across the healthcare technology ecosystem, guiding engineers through root cause analysis, code/data-flow analysis, and evidence-based conclusions. Drive continuous improvement within the Engineering Triage function by optimizing processes, automating workflows, and establishing meaningful metrics for productivity and operational effectiveness. Directly manage and develop a team of engineers, providing coaching on technical capability and communication while fostering a collaborative culture of accountability and mutual respect. Own and enhance dashboards and reporting related to sustainment operations, translating complex data into actionable insights for leadership and cross-functional partners.
Required Qualifications
- Bachelor's degree in Computer Science, Engineering, Information Systems, or related field; equivalent practical experience considered
- 6-10+ years of experience in software engineering, production support, systems analysis, sustainment engineering, or related technical roles
- Demonstrated experience leading, mentoring, or managing technical teams
- Strong experience working within complex production systems containing multiple technologies, integrations, databases, and legacy components
- Strong technical understanding of software architecture, application troubleshooting, data analysis, and system behavior
- Demonstrated ability to quickly learn unfamiliar technologies, business processes, and domain-specific workflows
- Experience using metrics and operational data to drive decision-making and process improvements
- Excellent verbal, written, presentation, and stakeholder communication skills
- Strong organizational and problem-solving skills with the ability to manage competing priorities in ambiguous environments
- Ability to influence outcomes and drive improvements across teams without direct authority
- This position is based in Vadodara, India as a permanent work-from-office role
- The standard shift is 11:00 AM to 8:00 PM IST
Desired Qualifications
- Experience using Azure DevOps for work item management, dashboard creation, operational reporting, or backlog analysis
- Experience building and maintaining engineering dashboards, KPI reporting, or operational analytics
- Experience evaluating, implementing, or measuring AI-assisted engineering workflows
- Experience within behavioral healthcare, healthcare, EHR, clinical, or other highly regulated software environments
- Experience leading support, sustainment, technical triage, production analysis, or operational engineering functions
- Experience driving cross-functional improvements involving Engineering, Product, Support, and Operations teams
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