Lead Digital Operations Support Analyst

Bridge technical system behavior with business logic to diagnose, troubleshoot, and resolve common client issues, ensuring clear communication throughout the resolution process. Conduct thorough root cause analysis using logs, telemetry, and monitoring tools to produce structured reports that minimize back-and-forth with Tier 3 teams. Lead incident investigations from start to finish, translating complex technical findings into actionable insights for both technical and non-technical audiences. Collaborate with engineering, product, and infrastructure teams to accelerate problem resolution and maintain accurate documentation, runbooks, and knowledge articles. This role supports Cat Digital's digital product development efforts by connecting system behavior to business processes and identifying patterns for proactive improvements. The position works directly with Slovakia-based engineering leadership and the US team.