Lead Desktop Engineer
On-siteWelkom, Free State, South Africa
Job Summary
Lead the desktop support team by managing deployments, upgrades, and troubleshooting initiatives while acting as the escalation point for complex technical issues. Coordinate project execution for rollouts and migrations, communicating directly with stakeholders to define scope, timelines, and objectives. Oversee IT budgets and resources, ensuring projects are completed on time, within budget, and meeting quality standards. Develop IT strategies and policies to enhance support efficiency, identify process improvements, and prepare performance reports for senior management. Manage vendor relationships and provide technical guidance to junior and senior team members.
Required Qualifications
- Advanced knowledge of desktop systems, operating systems (Windows, macOS, Linux), networking, and enterprise-level IT environments
- Expertise in advanced troubleshooting, system optimization, and supporting complex IT infrastructures
- In-depth understanding of IT security, data protection, and compliance protocols
- Leading and managing a team of desktop engineers, mentoring junior and senior team members, and providing technical guidance
- Coordinating the execution of IT projects, including desktop deployments, upgrades, and troubleshooting initiatives
- Acting as the escalation point for complex technical issues and ensuring resolution
- Responsible for team performance, training, and resource allocation
- Overseeing large-scale projects, such as desktop rollouts, migrations, and system implementations
- Communicating directly with management, clients, or stakeholders to define project scope, timelines, and objectives
- Ensuring that projects are completed on time, within budget, and meet quality standards
- Contributing to the development of IT strategies, policies, and procedures to enhance desktop support and efficiency
- Identifying opportunities for process improvements, cost savings, and better performance
- Managing budgets and resources for desktop support operations and ensuring systems are well-maintained and secure
- Strong interpersonal and communication skills, acting as a liaison between IT teams and non-technical stakeholders
- Preparing and presenting reports on desktop support performance, issues, and resolutions to senior management
- Project Management Experience: May involve leading cross-functional teams, handling IT budgeting, and ensuring deadlines are met
- Advanced IT certifications like Microsoft Certified Systems Engineer (MCSE), CompTIA Network+, ITIL certification, or equivalent
Desired Qualifications
- Vendor Management: Ability to work with third-party vendors and external support services
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.