Lead - Desk Operations Specialist
On-siteMankato, Minnesota, United States
Job Summary
Optimize desk operations practice efficiency by overseeing daily activities, managing electronic health record workflows, and ensuring accurate patient scheduling and check-in processes. Serve as the subject matter expert for all desk-related functions, creating work unit guidelines, conducting quality reviews on service standards, and identifying unfilled slots to improve fill rates. Troubleshoot system issues within the EHR and CRM while mentoring Desk Operations Specialists, reviewing interview candidates, and advancing ideas for process improvements. Maintain excellent verbal and written communication skills to support providers and the care team in delivering high-quality patient care.
Required Qualifications
- extensive knowledge of check in, check out, rooming, and scheduling
- non-visit care support
- electronic environment tools
- electronic health record (EHR) system
- associated workflows
- troubleshooting mindset for systems, including EHR, customer relationship management (CRM)
- excellent communication skills (verbal and in writing)
- empathic communication strategies
- Strong organizational and communication skills
- commitment to quality and excellence in service
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