Lead Design Program Manager - London
On-site · London, England, United Kingdom
Job Summary
Lead Design Program Manager in London within the XD organization of the Commercial and Investment Bank. Organizes programs and portfolios with rigor, builds and executes the Design Operating Model, partners with senior leaders, uses data-driven insights to align design initiatives with business goals, and drives improvements in agile design delivery. Oversees cross-functional collaboration across design, product, and technology, explores AI-powered tools to enhance design operations, and provides leadership reporting on resource utilization and forecasts. Focuses on accelerating impact, governance, and continuous improvement to improve client experience of the CIB's products and services.
Required Qualifications
- Experience creating and implementing operating models that drive measurable business efficiency and productivity
- Experience in Design Program Management, User Experience Design, Design Operations, Product Delivery, or Operations role dedicated to improving design delivery within a cross-functional, cross-location, agile product delivery environment
- Knowledge of end-to-end product design process, design and delivery workflows, design systems, tools (Figma, Jira, Confluence), and agile delivery methods
- Strong technical acumen with ability to evaluate and integrate new technologies, including AI-assisted design tools, into design operations and workflows
- A growth mindset with enthusiasm for scaling design delivery and enabling data-driven decision-making through innovation, experimentation, and design thinking
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