Lead Dental Patient Access Representative

Oversee front desk operations by managing patient interactions, scheduling appointments per dental protocols, and triaging patients based on established guidelines. Handle administrative tasks including obtaining billing documentation, verifying insurance eligibility, managing the patient waitlist, and performing cashiering duties. Communicate with patients via telephone to answer calls, pre-appointments, and follow up on no-shows while ensuring HIPAA compliance and accurate record maintenance. Establish sliding fee scale advisement for all dental patients and maintain quality control through accurate file management.