Lead Data Center Support Services Technician

Lead complex data center hardware support services to ensure resilience, reliability, and availability at scale. Design, govern, and sign off on advanced change activities and site augmentations while driving standardization of SOPs/MOPs across regions. Serve as the highest operational escalation point for incidents, leading cross-functional triage, root-cause analysis, and long-term corrective actions. Partner with engineering, capacity, networking, and security teams to anticipate risks, implement architectural improvements, and automate repeatable workflows. Mentor and develop teammates, uplift best practices, and influence policy and process changes that improve performance across the group and organization.