Lead Customer Success Manager
$200,000–$250,061,640 year
RemotePoland
Job Summary
Lead the onboarding, training, and education of new customers to ensure successful adoption of Syndigo's products while providing ongoing frontline support throughout the customer lifecycle. Serve as the primary point of contact for assigned accounts, managing escalations and building relationships with executive stakeholders to drive retention and strategic partnerships. Conduct Quarterly Business Reviews to assess health and adoption, monitor metrics to identify risks, and lead cross-functional teams to resolve issues and optimize account value. Provide mentorship on best practices and facilitate customer participation in marketing events and case studies. Effectively manage renewal negotiations and travel as required to meet customers and partners.
Required Qualifications
- 8+ years of experience in a B2B SaaS environment as a Customer Success Manager, Implementation Manager/Engineer, Account Manager, or similar customer-facing role supporting global customers
- Excellent verbal, written, and interpersonal communication skills in English
- Demonstrated success managing stakeholder expectations, timelines, and customer commitments
- Excellent organizational and project coordination skills with the ability to manage multiple priorities simultaneously
- Strong negotiation, conflict resolution, and problem-solving abilities
- Experience managing customer onboarding, implementation, adoption, and renewal activities
- Ability to coordinate cross-functional, geographically distributed, and multicultural teams
- Strong analytical skills with the ability to identify customer growth opportunities and recommend strategic solutions
- Ability to facilitate workshops, business reviews, and executive-level presentations
- Willingness and ability to travel domestically and internationally as required
- Proficiency with Microsoft Office Suite and customer success/CRM tools
Desired Qualifications
- French is a plus
- Experience in both project execution and customer management roles
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.