Lead Customer Success Engineer - East
$175,300–$325,600 year
On-siteSeattle, Washington, United States
Job Summary
Setup customer accounts, facilitate onboarding, and orient stakeholders across Strategic and Enterprise accounts with significant annual contract value. Conduct technical assessments and health checks to evaluate data security, privacy, and AI governance posture, then recommend solutions and architectures for DSPM, Privacy, Data Security, and AI Governance offerings. Proactively identify churn risk and upsell opportunities by analyzing platform usage, defining mitigation plans, and partnering on renewal strategy with actionable technical insights. Engage executive stakeholders including CISO, CIO, and Chief Privacy Officer to deliver quarterly value reviews and align business outcomes with product adoption. Own the technical success plan and adoption roadmap to drive long-term customer success and influence expansion outcomes in partnership with Sales and Customer Success leadership.
Required Qualifications
- 12+ years in customer-facing technical roles focused on data security, privacy, governance, cloud security, or enterprise software
- Hands-on expertise across cloud platforms, data platforms, SaaS applications, security technologies, and enterprise architectures
- Proven ability to translate business outcomes into technical adoption roadmaps and measurable value
- Executive stakeholder engagement skills (CISO, CIO, Chief Privacy Officer, Chief Data Officer) with the ability to synthesize technical, business, and risk signals into clear recommendations
- Excellent communication, cross-functional collaboration, and stakeholder management skills
- Soft skills combined with technical skills
- naturally collaborative
- articulate
- extremely organized
- motivated by maximizing customer success and outcomes
- solid technical understanding of Veeam's Securiti AI solutions
- ability to lead onboarding, adoption, and optimization
- ability to proactively identify churn risk and upsell opportunities
- ability to apply deep expertise in DSPM, Privacy, Data Security, and AI Governance
- ability to deliver measurable customer value
- ability to conduct assessments
- ability to recommend solutions and architectures across DSPM, Privacy, Data Security, and AI Governance offerings
- ability to perform technical health checks
- ability to assess data security, privacy, and AI governance posture
- ability to deliver quarterly value and adoption reviews
- ability to monitor signals to detect churn risk early
- ability to define mitigation plans
- ability to partner on renewal strategy with actionable technical insights
- ability to build business cases
- ability to define value realization
- ability to articulate expansion opportunities
- ability to schedule checkpoint reviews with stakeholders
- ability to engage CISO, CIO, Chief Privacy Officer, and Data Leadership stakeholders with clear risk, status, and opportunity updates
- ability to support executive discussions and roadmap alignment
- ability to collaborate on adoption and expansion initiatives to drive customer success
- ability to operate with a long-term account assignment model tied to ARR and growth potential
- ability to cover Strategic and Enterprise accounts with significant annual contract value
- ability to own the technical success plan and adoption roadmap
- ability to influence expansion and renewal outcomes in partnership with Sales and Customer Success leadership
Desired Qualifications
- familiarity with DSPM, Privacy, or AI Governance platforms is a plus
- Preferred certifications: AWS Solutions Architect, Microsoft Azure Administrator or Solutions Architect Expert, CISSP, CIPP, CIPM, or similar industry certifications
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