Lead, Customer Service
On-siteBismarck, North Dakota, United States
Job Summary
Accurately perform all transactions including cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, and Ticket Master. Ensure return-to-stock items are handled promptly with immediate attention to perishables, maintain a clean and well-stocked department, and handle spoiled/damaged products per guidelines. Supervise and direct all front-end activities in the absence of the Customer Service Manager, manage staff selection and scheduling to meet productivity levels, and train others on department activities. Follow all PPE, Safety, Food Safety, Cleaning, and Guest Experience Guidelines while suggesting sales and interpreting financials. Requires high school diploma, computer proficiency, and ability to lift up to 50 pounds occasionally.
Required Qualifications
- High school graduate or equivalent (GED)
- Proficient Computer (email, spreadsheets, etc)
- Ability to read, write, comprehend, and interpret documents
- Accounting/Bookkeeping skills
- Interpret/Analyze Financials
- Develop/ Manage Budgets
- Delegate/Direct/Implement
- Suggestive Selling/Knowledge of Products
- Detail Oriented
- May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally
- The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently
- Travel requirements vary by assignment
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