Lead Customer Service Representative
$56,160–$62,400 year
On-site · Ventura, California, United States or Oxnard, California, United States
Job Summary
Lead Customer Service Representative role providing hands-on leadership for daily customer service operations and scheduling for 3 CSRs in the Ventura office, escalating complex issues, coaching and performance management in partnership with the VP of Sales and Business Development; responsibilities include overseeing order entry, fulfillment coordination, retailer/E DI compliance, cross-functional liaison across CS, Sales, Operations, and Finance, overseeing EDI platforms and customer portals, CSR payroll/scheduling coordination, collections activities, process improvement, and reporting; requires Associate’s degree (Bachelor’s preferred), 5+ years of customer service experience with 2+ years in a lead/supervisory capacity, and experience in produce/food distribution or perishable goods; strong leadership, problem-solving, communication, and MS Office/ERP skills; typical schedule Monday-Friday 7am-4pm with overtime potential; office locations Ventura, CA and Oxnard, CA.
Required Qualifications
- Associate’s degree required; Bachelor’s degree in Business, Communications, or related field preferred
- 5+ years of customer service experience, with 2+ years in a senior, lead, or supervisory capacity
- Experience in produce, food distribution, or perishable goods strongly preferred
- Experience with EDI systems, retailer portals, and order management/ERP platforms required
- Exposure to payroll coordination, timekeeping systems, or workforce administration preferred
Desired Qualifications
- Associate’s degree required
- Bachelor’s degree in Business, Communications, or related field preferred
- 5+ years of customer service experience
- 2+ years in a senior, lead, or supervisory capacity
- Experience in produce, food distribution, or perishable goods strongly preferred
- Experience with EDI systems, retailer portals, and order management/ERP platforms required
- Exposure to payroll coordination, timekeeping systems, or workforce administration preferred
- Experience supporting collections or accounts receivable processes a plus
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