Lead Customer Service Representative
On-siteMesa, Arizona, United States
Job Summary
Provide prompt, courteous customer service to all guests while serving as the escalation point for concerns when managers are absent. Accurately process transactions using the POS system for cash, credit, mobile, lottery, and fuel, ensuring compliance with alcohol, tobacco, and age-restricted sales regulations. Monitor inventory levels, restock shelves, and maintain store cleanliness, including restroom and pump area upkeep. Support the training of new hires by modeling excellent service and operational practices. Receive and organize vendor deliveries while maintaining strong vendor relationships. Perform duties as assigned, including operational tasks that support site, shop, or store upkeep.
Required Qualifications
- Minimum of 18 years of age
- Ability to pass a background check
- Ability to pass any legally required certifications for selling restricted items
- Ability to lift and carry 50 pounds
- Ability to work flexible hours, including evenings, weekends, and holidays
- Ability to stand for extended periods of time
- Ability to stoop, crouch, bend frequently
- Ability to twist, carry, reach, push, and pull frequently
- Ability to work on your feet in a fast-paced, physically active environment
- Ability to work in an environment with varying noise levels
- Willingness to work as part of a team and adapt to changing priorities
- Ability to walk, stand, and move through store
- Ability to ascend and descend a ladder occasionally
Desired Qualifications
- High School Diploma or equivalent
- Minimum of 6 months' experience in a convenience store, retail, or similar customer service environment
- Proven track record of reliability and strong performance as a CSR or similar role
- Solid understanding of convenience store operations, POS systems, and cash handling
- Familiarity with state and federal laws related to restricted product sales
- Knowledge of safety and sanitation standards in a retail environment
- Strong customer service and interpersonal communication skills
- Dependability and ability to take initiative without constant supervision
- Ability to solve problems and manage minor escalations confidently
- Attention to detail with high transaction accuracy
- Ability to lead by example and serve as a role model to peers
- Comfortable working independently and making decisions within established guidelines
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