Lead Customer Service Representative
On-site · Concord, North Carolina, United States
Job Summary
Lead Customer Service Representative responsible for greeting customers, operating the register, cashiering, making purchase suggestions, and occasionally leading shifts to gain entry-level management experience. Works around the store to maintain high standards for appearance and deliver fast, friendly service; maintains regular onsite attendance; engages with a diverse customer base; collaborates with a fun, energetic team to achieve daily goals and store objectives. Focus on customer care, clear communication, quick pace, teamwork, and problem solving while supporting training and store operations.
Required Qualifications
- High School Diploma or equivalent
- Retail or customer service experience
- Willingness to learn and have fun
- Motivation to advance in career
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