Lead Customer Marketing Manager
HybridLondon, England, United Kingdom
London, England, United KingdomHybridFull TimeSenior LevelMedium
Full TimeSenior LevelMedium
Job Summary
Surface customer success stories from support tickets, deal wins, and interviews to ship marquee case studies and quantified proof points. Recommend speakers for press interviews, webinars, and keynotes while aligning narratives in advance. Supply specific customer references and proof points to sales teams for deal wins, managing permissions and legal engagement from interview to live asset. Resolve reference requests within agreed turnaround times to ensure stories publish alongside launches and events.
Required Qualifications
- Proven success in B2B marketing, over many years: customer marketing, content, comms or advocacy, with a track record of stories that engaged buyers and moved deals
- Bias for action: you're a self-starter who clears your own hurdles. You do not wait for a brief
- Automate before you escalate: when a step is slow, your instinct is to build a way round it. AI is already in your workflow, not on your list of things to try
- Storytelling: genuine curiosity about a customer's business problem, and the instinct to find the narrative inside it
- Customer-facing polish: comfortable with customers from first discovery call through to launch
- Strategic judgement: you can map advocacy output to our priorities and back the stories that serve them
- Operational rigour: you have built the production, approvals and permissions process - and made it fast
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