Lead Customer Experience Technician
On-siteEaston, Pennsylvania, United States
Job Summary
Conduct engaging product demonstrations and facility tours tailored to diverse audiences, from engineers to executive leadership. Inspect, test, and document product performance in accordance with engineering specifications, while installing, setting up, and operating equipment to record and report data. Prepare and stage product assemblies ahead of customer events, ensuring the demonstration environment is visually compelling and operationally ready. Maintain the Customer Experience Center in a clean, organized, and safety-compliant condition at all times. Contribute creative input to improve demonstration formats and customer engagement strategies. Represent Victaulic with a consistently professional demeanor in all customer-facing interactions.
Required Qualifications
- High school diploma", "Associate's or technical degree in a mechanical, industrial, or related field", "3+ years of demonstrated experience in a customer-facing, technical, or trades environment", "Confident public speaker with the ability to present to large groups, adjust to varied audience backgrounds, and convey complex technical information in an accessible way", "Hands-on experience with fabrication equipment, precision measurement tools, and hydraulic or mechanical testing systems", "F...
Desired Qualifications
- Associate's or technical degree in a mechanical, industrial, or related field preferred", "Customer-first mindset with a passion for delivering exceptional experiences", "Confident, polished communication and presentation skills", "Technical aptitude paired with strong attention to detail", "Adaptability and creative problem-solving in a dynamic, event-driven environment", "Cross-functional collaboration and team engagement
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