Lead CSR/Teller - Vale Park - Full Time
On-siteValparaiso, Indiana, United States
Job Summary
Conduct daily customer service and teller transactions, including cash withdrawals, check approvals, and night deposits, while maintaining accurate balancing records and resolving complex issues independently. Lead the CSR team by monitoring operations, delegating tasks, and training new staff, while consistently meeting sales referral goals through proactive cross-selling. Manage risk by adhering to strict policies, identifying operational outages, and escalating concerns to the Customer Services Manager. Maintain deep knowledge of retail procedures and financial products to provide premier customer satisfaction and ethical guidance.
Required Qualifications
- High school diploma/GED
- Minimum of 3 years of CSR experience
- Ability to demonstrate advanced math functions
- Ability to interact comfortably and confidently with the public
- Ability to communicate via written or verbal format, at a professional level common within a business setting
- Ability to take initiative and utilize sound judgment in decision-making and problem resolution
- Ability to establish self as a leader
- Ability to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management
- Flexibility in scheduling
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