Lead CSR/Teller - Reservoir Place, Cleveland, OH - Full-Time

Lead CSR/Teller at Fifth Third Bank responsible for providing excellent customer service, handling cash duties, and guiding customers to appropriate financial solutions. The role involves complex CSR responsibilities, referrals to Bankers for consultative conversations, training and mentoring, maintaining confidentiality and adherence to bank policies, supporting daily office operations, and ensuring accurate balancing and reporting in alignment with risk controls and center procedures. Strong emphasis on customer experience, relationship building, compliance with ethical standards, and leadership in a retail banking environment.