Lead CSR/Teller - Casselberry FL - Full Time
On-siteCasselberry, Florida, United States
Job Summary
Conduct daily office operations, including cash counts, monthly FCA reporting, and balancing records, while collaborating with the Financial Center Manager to maintain efficient workflows. Manage complex customer interactions by listening to specific needs, providing timely follow-up, and referring clients to bankers for consultative conversations. Uphold risk management policies by identifying, assessing, and reporting risks while ensuring strict adherence to the Bancorp Code of Business Conduct and confidentiality. Act as a resource for customers and newly hired representatives, demonstrating sound judgment in decision-making and problem resolution within a normal office environment.
Required Qualifications
- High school diploma/GED
- Ability to interact comfortably and confidently with the public
- Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution
- Need to have flexibility in scheduling
- Must be able to lift 50 lbs
Desired Qualifications
- Demonstrate the company's core values, work as one bank, take accountability, be respectful & inclusive, act with integrity
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