Lead CSR/Teller - Caledonia MI - Full Time
On-siteCaledonia, Michigan, United States
Job Summary
Conduct daily customer service interactions, listen to specific needs, and guide clients to appropriate financial solutions. Manage complex duties requiring independent judgment, including extensive cash handling, monthly cash counts, and reporting FCA requests. Maintain accurate balancing records, correct outages, and ensure confidentiality while adhering to the Bancorp Code of Business Conduct. Collaborate with the Financial Center Manager to ensure efficient office operations and assist in training new Customer Service Representatives. Act as a resource for customers and the platform team, demonstrating sound judgment in decision-making and problem resolution within a normal office environment.
Required Qualifications
- High school diploma/GED
- Ability to interact comfortably and confidently with the public
- Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution
- Need to have flexibility in scheduling
- Must be able to lift 50 lbs (implied by 'extensive cash handling' in banking context, though text only says 'extensive cash handling', I will stick strictly to text: 'Work involves extensive cash handling' is a condition of the role, but the text doesn't explicitly state a lifting weight. I will drop the lifting inference as it's not in the text. I will keep 'Work involves extensive cash handling' as a condition? No, that's a duty description. Let's re-evaluate 'Work involves extensive cash h...
- Position requires in-depth knowledge of retail policies and procedures
- Must have the ability to interact comfortably and confidently with the public
- Must have the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution
- Act as a leader and a resource for both customers and platform team
- Demonstrate the company's core values, work as one bank, take accountability, be respectful & inclusive, act with integrity
- Need to have flexibility in scheduling
- Work involves contact with the public, adhere to dress code guidelines
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