Lead CSR (Head Teller)
On-site · Dalton, Georgia, United States
Job Summary
Lead CSR (Head Teller) at Builtwell Bank, the first face customers encounter in branches, supervising CSRs, coaching staff, and running teller operations (inside or drive-through) to provide accurate, efficient, and personable transaction services. The role requires knowledge of available products and services, cash balancing and adherence to cash-control policies, strong communication, teamwork to exceed branch and individual goals, and the ability to handle money transactions with high accuracy while standing for extended periods. The job emphasizes relationship-building with customers, delivering world-class service, and representing the bank with integrity in branch and community settings.
Required Qualifications
- High school diploma or GED
- Ability to stand for extended periods of time and lift up to 25 pounds in coin or currency
- Basic computer skills
- Excellent communication skills
- Stellar customer service skills
- Ability to work with money transactions with high degree of accuracy
- Ability to learn and follow financial center operation and security procedures
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