Lead Creative Designer

Lead Creative Designer at Michaels leading a framing-focused retail team in Winston-Salem, NC. Responsibilities include coaching and developing a sales-focused team to deliver high-quality custom framing solutions, managing workload and KPI achievement, overseeing inventory, shrink and safety programs, serving as Manager on Duty, contributing to interviewing/on-boarding, training and performance management, and partnering with store leadership to promote a positive, compliant, customer-centric environment. The role emphasizes leadership, customer service, team development, inventory control, SOP adherence, and omni-channel retail operations within a climate-controlled public retail setting, with work hours including nights, weekends, and early mornings.