Lead Counter Associate
$45,760–$64,064 year
On-siteSan Jose, California, United States
Job Summary
Demonstrate exceptional customer service to walk-in, phone, and will-call clients while acting as the primary liaison between supervisors and customers. Order products, arrange deliveries, and update clients on order status, ensuring all purchase orders are completed accurately. Serve as the point of contact for escalation issues and provide training and support to new counter staff. Upsell by identifying related products, add-on extensions, and product promotions, while maintaining clean and stocked merchandise displays. Requires 7+ years of experience with a preference for 2-4 years in customer service or sales, familiarity with Oracle sales order software, and knowledge of company product lines.
Required Qualifications
- Generally, has 7+ years of experience
- Demonstrates exceptional customer service to our walk-in, phone, and will call customers
- Orders products, arranges delivery, contacts customers regarding delivery and updates customers on order status
- Serves as point of contact for escalation issues
- Provides training and support to new counter staff
- Acts as liaison between supervisor and customers
- Ensures purchase orders are completed
- Upsells by identifying related products, add-on extensions and making customers aware of product promotions
- Ensures merchandise displays are stocked and clean
Desired Qualifications
- Preferred Qualifications 2 to 4 years of experience in customer service, selling or related field
- Experience using sales order computer software
- familiarity with Oracle
- Knowledge in company product lines
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