Lead Coordinator Inside Sales

Lead Coordinator, Inside Sales for Aftermarket – Wastewater Treatment. Own aftermarket sales and customer experience across a large installed base in the Northeast region, acting as a commercial lead and trusted advisor to drive repeat business, opportunities, and lifecycle value. Responsibilities include end-to-end processing of aftermarket orders and inquiries, delivering a high-quality customer experience, building relationships with key customers and channel partners, driving quoting and technical recommendations by reviewing drawings, BOMs, and equipment configurations, and coordinating with engineering and suppliers for custom solutions. Identify opportunities to expand scope within existing accounts, leverage product knowledge and lifecycle insights to recommend upgrades and cross-sell solutions, and use CRM (Microsoft Dynamics) and data analytics to target outreach, maintain pipeline, and support forecasting and growth strategies. Strong emphasis on customer-centric communication, data-driven decision making, and cross-functional collaboration across internal teams and third-party partners.