Lead, Consumer & Player Research and Insights
$160,000–$160,000 year
On-siteLas Vegas, Nevada, United States
Job Summary
Build and lead Skillz's Consumer and Player Research function by establishing intake standards, prioritization frameworks, and an accessible insights repository. Design and execute quantitative, qualitative, and mixed-method research to uncover player motivations, churn drivers, and emerging experience risks. Establish a recurring Voice of the Player program including pulse surveys, player panels, and targeted outreach across key segments. Partner with Product, LiveOps, Analytics, and VIP teams to validate features, promotions, and prize structures before launch. Translate research findings into clear recommendations that influence roadmaps, retention strategies, and business decisions. Develop and manage a high-performing research team, setting expectations while coaching analysts toward independent execution.
Required Qualifications
- 7+ years of experience in consumer insights, player research, UX research, market research, or a related discipline
- Experience building or scaling an insights function, research program, or Voice of the Customer/Player program
- Demonstrated expertise across quantitative and qualitative methods, including surveys, interviews, segmentation, panels, and behavioral analysis
- Track record of influencing product, retention, monetization, or customer-experience decisions through research
- Experience managing and developing researchers or analysts
- Location: Onsite, Las Vegas, NV
Desired Qualifications
- Gaming, mobile consumer technology, digital entertainment, marketplace, or other high-engagement product experience
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