Lead Concierge
$54,080–$54,080 year
On-sitePhiladelphia, Pennsylvania, United States
Job Summary
Serve as the primary point of contact for residents, guests, vendors, and visitors, delivering world-class customer service by anticipating needs and resolving issues promptly. Lead the concierge team through daily direction, coaching, scheduling, and performance feedback while maintaining coverage coordination. Manage resident requests, package delivery, access control, and vendor communications with urgency and accuracy. Uphold hospitality standards by building strong relationships, coordinating community events, and ensuring lobby areas remain polished. Monitor building activity, support emergency response procedures, and complete special projects as assigned by the Community Manager.
Required Qualifications
- High school diploma or GED
- Availability to work a flexible schedule, including weekends, holidays, and occasional special events as needed
- Exceptional verbal and written communication skills with the ability to interact professionally with residents, vendors, and team members
- Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment
- Demonstrated ability to work independently, exercise sound judgment, and take initiative
- A proactive, solutions-oriented mindset with a strong commitment to exceeding expectations
- Excellent attention to detail and the ability to maintain accuracy while managing competing priorities
- Proficiency with basic computer applications and the ability to quickly learn new software systems
- Passionate about hospitality and creating exceptional resident experiences
- A natural leader who inspires confidence and teamwork
- Highly organized, dependable, and accountable
- Professional, polished, and comfortable interacting with a discerning clientele
- Energetic, approachable, and committed to building a strong sense of community
- Able to anticipate needs and consistently deliver service above expectations
Desired Qualifications
- Prior experience in luxury hospitality, residential property management, hotels, private clubs, or a customer-focused service environment
- Previous leadership or supervisory experience
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