Lead Concierge
$43,680–$43,680 year
On-site · Houston, Texas, United States
Job Summary
Lead Concierge to manage front desk operations for a luxury high-rise community at Empire Condominiums in Houston, overseeing resident and guest services, coordinating with management and vendors, and guiding a concierge team. Responsibilities include greeting residents and guests, providing information on building amenities and local attractions, handling requests and reservations, processing mail and packages, maintaining security procedures, generating Daily Activity Reports, supporting emergency procedures, and assisting with administrative tasks and resident communications. Must possess excellent verbal and written communication, strong organizational and time-management skills, ability to multitask in a fast-paced environment, and a professional, confidential approach to service. This role emphasizes hospitality excellence, problem-solving, and a proactive, client-focused mindset in a luxury residential setting.
Required Qualifications
- High School Diploma or equivalent required
- Bachelor's Degree in Hospitality Management, Business Administration, or related field preferred
- Minimum 2 years of customer service experience required
- Previous concierge, hospitality, hotel, luxury residential, property management, or front desk experience preferred
- Prior leadership or supervisory experience preferred
- High-rise condominium or luxury hospitality experience strongly preferred
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