Lead Concierge
On-siteAventura, Florida, United States
Aventura, Florida, United StatesOn-siteFull TimeSenior LevelStartup
Full TimeSenior LevelStartup
Job Summary
Oversee day-to-day operations at the Aventura Mall Concierge Desk, supervising staff through coaching and guidance while filling in for the manager during absences. Deliver seamless guest service by responding to requests, resolving issues, answering phones, and directing traffic across the reception, playground, and shuttle areas. Manage inventory levels, complete assigned projects, and maintain consistent communication between shifts, management, and corporate teams. Assist with holiday programs including gift wrapping and Santa's Set. Requires bilingual proficiency and ability to work weekends and holidays.
Required Qualifications
- Minimum 1 year of customer service experience in a high-end retail store, hotel or equivalent
- Must be proficient in English (verbal and written)
- bilingual is a must
- Ability to multitask and handle pressure during busy times, while being able to maintain standards of service
- Ability to handle cash/credit transactions
- Strong computer skills
- Must be able to sit and stand for a long period of time
- Must be able to perform simple grasping and fine manipulation
- Must be able to work indoors and outdoors
- Must be able to work weekends and Holidays, opening and / or closing
Desired Qualifications
- multilingual candidates preferred
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