Lead, Community
On-siteDelhi, Delhi, India
Job Summary
Lead, Community role at WeWork India focusing on enhancing member experience, sales performance and operational excellence across WeWork locations. Responsibilities include creating a welcoming community environment through events and relationship-building; ensuring the building is fully operational; driving growth of WeWork services; supporting the Community Manager; managing Community Service Associates; overseeing Zendesk tickets and maintenance; conducting quality-control walkthroughs; coordinating access with landlords; managing food and beverage quality and vendor orders; preparing expense reports and budgets; organizing move-in/move-out schedules; supporting strategic decisions for location performance; training Community Associates; assisting in sales tours, lead research, and networking events; linking members with services and other locations; and planning educational, professional, and personal development events while ensuring a gracious arrival experience and building security.
Required Qualifications
- Bachelor’s Degree or equivalent
- 4+ years experience in operations, sales and hospitality - ideally from hospitality or retail
- Fluency in the local language and understanding of local culture is required
- Experience in managing individual contributors is required
- Excellent interpersonal and networking skills
- Strong verbal and written communication skills
- Strong organization skills with the ability to multitask projects from start to finish
- Passion and understanding for entrepreneurial communities
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