Lead Club Remington Representative
On-siteOklahoma City, Oklahoma, United States
Job Summary
Supervise Club Remington Representatives on assigned shifts, carrying out procedures, training staff, and evaluating performance levels to ensure customer service standards are met. Maintain operational status of all electronic equipment including computers, printers, and gaming devices by analyzing malfunctions, performing necessary repairs, and submitting IT Sys Aid tickets. Promote outstanding customer and employee relations while resolving guest service problems in accordance with authority. Establish professional relationships with regulatory agencies, educational institutions, and community leaders. Communicate with staff, issue written and oral instructions, and provide corrective counseling. Determine work procedures, prepare schedules, and expedite workflow to improve subordinate efficiency. Maintain harmony among workers and resolve grievances. Stay informed on current marketing promotions, special sales events, and hours of operation for casino, wagering, live racing, and restaurants.
Required Qualifications
- Associates or Bachelor's Degree or equivalent combination of education and leadership experience
- Knowledge, skills, and abilities to work with personal computers, AV systems, player tracking card systems, gaming devices, safety equipment, etc.
- Strong leadership skills
- Customer service orientation
- Ability to work effectively with peers, staff members, and regulatory agency personnel
- Effective working knowledge of Microsoft Office Products
- Strong written and oral communication skills
- Ability to solve problems and deal with a variety of situations where only limited standardization exists
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