Lead, Clinical Front Office

Lead front office staff by providing guidance, support, and daily operational direction while ensuring patient copayments and outstanding balances are collected accurately. Verify patient demographic and insurance information using real-time eligibility and payer websites, then assist with managing patient flow throughout the clinic to provide an exceptional patient experience. Support front office operations by assisting with patient check-in and check-out, helping back office staff with rooming patients and documenting medical histories in the EMR. Serve as the primary resource for front office staff and assist Clinic Leadership with daily supervision, while training and onboarding new team members. Partner with physicians and clinical staff to deliver outstanding customer service, resolving patient questions and concerns professionally. Assist with scheduling, staffing, work assignments, office supply ordering, and inventory management. Maintain efficient clinic operations under full-time hours in Jacksonville, FL, within a supportive team environment focused on industry-leading orthopedic care.