Lead, Clinical Front Office
On-siteJacksonville, Florida, United States
Job Summary
Lead front office staff by providing daily operational direction and serve as the primary resource for supervision. Collect patient copayments and outstanding balances accurately, verify demographic and insurance information via real-time eligibility checks, and manage patient flow from check-in to check-out. Assist with scheduling, staffing, inventory management, and EMR documentation while training new team members and resolving patient concerns. Requires three years of medical practice experience, supervisory background, and working knowledge of insurance eligibility. Full-time role in Jacksonville, FL, with competitive benefits including HSA match and 401(k).
Required Qualifications
- Medical practice experience, healthcare operations experience, or significant leadership experience required
- Working knowledge of medical insurance requirements and eligibility verification
- Strong communication, interpersonal, and customer service skills
- Ability to lead by example while building positive relationships with patients and teammates
- Strong organizational and problem-solving skills with the ability to prioritize in a fast-paced environment
- A positive attitude and commitment to delivering exceptional patient care
Desired Qualifications
- High school diploma or GED preferred
- Three (3) years of experience working in a medical practice or clinic preferred
- Previous supervisory or lead experience in a medical office strongly preferred
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