Lead Client Success Manager (P3880)
$95,000–$125,000 year
On-siteCincinnati, Ohio, United States
Job Summary
Lead the vertical business and organic growth strategy for Media, Incentives, and Insights. Own the retention strategy by engaging senior leadership at CPGs and representing CPG growth strategies with Kroger Merch Directors. Manage a diverse team of client success individuals, including recruiting, training, and coaching Activation and Insights success managers. Drive insights utilization and commercial execution across the book of business while partnering with cross-functional teams to ensure flawless delivery. Proactively identify ways of working to drive alignment across internal teams for processes and key tasks. This role supports collaboration, alignment, and team connection within a 5-day in-office work schedule.
Required Qualifications
- Bachelor's degree
- 5-7+ years of account management and/or business development experience
- Media, Incentives, or Insights experience
- Strong experience maximizing investment decisions across the portfolio
- Project management experience
- Strategic thinking and problem solving
- Strong communication, organization, prioritization and attention to detail
- Ability to navigate ambiguity & thrive in driving recommendations and solutions forward
- Must be able to work a 5-day in-office work schedule
Desired Qualifications
- Collaborative, energetic, and thrives as a key part of a cross-functional leadership team
- Adept at continual learning and ability to represent a broad portfolio
- Works well under tight turnaround and deadlines
- Motivate & influence a positive, constructive culture, based on team-work, collaboration, & intellectual curiosity
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